This VOICE AND SPEECH ANALYTICS report comprises of fundamental, secondary and advanced information related to the global status, recent trends, market size, sales volume, market share, growth, future trends analysis, segment and forecasts from 2020 – 2027.
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Voice and speech analytics market is expected to reach USD 4.17 billion by 2027 witnessing market growth at a rate of 17.80% in the forecast period of 2020 to 2027.
The report is very helpful for both established business and emerging market player in the industry as it provides profound market insights. The Voice And Speech Analytics report endows you with the plentiful insights and business solutions that will help you attain the new horizons of success.
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The Top Manufacturers/Players Are: Verint,
- NICE Ltd
- Avaya Inc
- Voci Technologies
- ZOOM International
Which Solution Is Right For Your Business?
Now that you know the difference between speech analytics and voice analytics technology, you may be wondering which would be more beneficial to your contact center and business. Here are a few important aspects to consider when deciding between the two solutions:
- While understanding a caller’s true temperament is vital, simply analyzing tone of voice may not always be the most accurate indicator. After all, someone may sound tired or exasperated for reasons that have absolutely nothing to do with their interactions with the contact center agent. Businesses may spend X amount of time and money to solve a problem that didn’t exist in the first place.
- Specific keywords and phrases are shown to be strong indicators of a potential sales opportunity, whether direct, cross, or up, as well as what may cost money, such as a potential cancellation. When those words are said, they provide solid evidence of these occasions, as opposed to the more abstract aspects of vocal tones and emotions.
- Script compliance is essential to many businesses, particularly in more regulated industries. In this case, what is said is far more important than how it was said. Speech analytics ensure that all of a contact center’s agents are 100% compliant in order to avoid serious consequences, such as heavy fines and lawsuits.
- It’s one thing to know that a customer is upset, but it’s entirely another to know how to actually fix the problem. Keyword detection predicts customer wants and needs with more accuracy than voice analytics, delivering the tools needed to build a more effective solution that will keep customers happy.
For competitor segment, the report includes global key players of Voice and Speech Analytics are included:
Calabrio, Hewlett Packard Enterprise Development LP, AlmavivA, Marchex, INC., Enghouse Interactive, Castel Communications, Aspect Software, Inc., Sabio Ltd, Business Systems (UK) Ltd, Talkdesk, Inc,, VoiceBase, Inc., among other domestic and global players.
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Table of Contents – Major Key Points
Part 01: Voice and Speech Analytics Market Overview
Part 02: Manufacturers Profiles
Part 03: Global Voice and Speech Analytics Market Competition, by Players
Part 04: Global Voice and Speech Analytics Market Size by Regions
Part 05: North America Voice and Speech Analytics Revenue by Countries
Part 06: Europe Voice and Speech Analytics Revenue by Countries
Part 07: Asia-Pacific Voice and Speech Analytics Revenue by Countries
Part 08: South America Voice and Speech Analytics Revenue by Countries
Part 09: Middle East and Africa Revenue Voice and Speech Analytics by Countries
New Business Strategies, Challenges & Policies are mentioned in Table of Content, Request Detailed [email protected] https://www.databridgemarketresearch.com/toc/?dbmr=global-voice-and-speech-analytics-market
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